KB Home
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KB Home Reviews 36

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KB Home A Personal Perspective on KB Home-Oakmore Reserve

As someone who has experienced the journey of building a home with KB Home-Oakmore Reserve, I must share my honest insights. From the excitement of watching our dream home take shape to the frustration of unresolved issues, the experience was a rollercoaster. While the team aimed to cater to our needs, the reality fell short. The aftercare and customer service left much to be desired, with constant struggles to get issues fixed. The quality of construction raised concerns, with instances of poor workmanship and unaddressed structural problems. Despite the challenges, the process of designing our home at the KB Design Studio was a highlight, offering a range of choices to personalize our space. However, the overall experience was marred by delays, communication gaps, and a lack of accountability. It's essential for potential customers to approach building with KB Home-Oakmore Reserve with caution and thorough oversight to ensure a smoother journey.

KB Home Complete lack of ethics. Once they get the sale they are done w you

Absolutely NO communication, ethics, updates, quality control, follow through, and were 3 months behind schedule (home was done, less the repairs which have yet to be done from our walkthrough 4 mo. Ago. we just weren't allowed to move in). Utilities in neighborhood were not set up. The site was not set up for sewage. PGE was not set up for electrical. Even after our house was built. Yet they still took our money without a second thought. All the while keeping us in the dark regarding what we were about to go through. They never told us the real situation until we couldn't reverse the process. We only wanted our deposit back so we could find a home we may actually be able to move into. It gets really old trying to get extensions on an apartment lease and living out of boxes with no end date.

Verified customer The reviewer confirmed their account using Google. Learn more

KB Home Horrible Customer Service

After our house closed in mid-November 2023, but within the first day, the house had a leak in the laundry room, which also affected the ceiling of the first floor since the laundry was on the second floor. There were NO appliances in the home at the time of that flood. Supposedly it was fixed. We started to move furniture in but within a week the downstairs bathroom flooded. Again, supposedly it was fixed. We moved in after that repair and within days the downstairs bath flooded AGAIN. THIRD FLOOD! They finally found a large rock that was blocking the main drain from the house to the street. Each time the downstairs bathroom flooded there was water that filled the bathroom and went down the hall, and into closets. After the last flood they removed the walls, baseboards and flooring. They repaired everything except the floor which we did ourselves, with the agreement they they would reimburse me. I had the floors reinstalled and paid $930 on Dec 9, 2023. I submitted to KB proof of my PIF status to the contractor. I have NEVER received reimbursement.

On Jan 24, 2024 we received an email from M. containing a "Settlement and Release Agreement". I have many issues with it, but the most pertinent ones being, first, they reference Creekstone development. We bought in Montalado. Second, they reference a dispute regarding our "purchase of 2 outlets for EV chargers". We never purchased that. Significant lack of oversight and review prior to sending. We refused to sign.

On Feb 9, 2024 we received another email settlement agreement from A. which is missing the second page. We received pages 1 and 3 only. Seriously who is running this circus? There was an error in construction prior to our closing on this house which you solely have a responsibilty to correct. I take exception to the fact that it is "solely as a gesture of goodwill" that you are reimbursing me. Is it solely as a gesture of goodwill that i am paying for this house? I will not sign a confidentiality agreement, especially since I have no money in hand. I will not release you "of and from any and all claims, debts, liabilities, . " ( etc - you know the language - you wrote it) pertaining to the bathroom. There may be other issues that come up regarding that room in the future which you may still be responsible for.

I expect reimbursement for the floor which you had to remove to investigate flooding issues that were a result of the bathroom flooding multiple times before you could figure out what was wrong. In addition you should also be paying me for the inconvenience the repeated flooding caused us and the aggravation you have imposed on me simply because you would not live up to your initial obligation of reimbursing me.

I have already shared this information with others so agreeing to your terms of service cannot control that.

Recommendation: BE VERY CAREFUL PURCHASING A KB HOME

1. Customizable Floor Plans
2. Energy-Efficient Designs
3. 10-Year Limited Warranty
4. Nationwide Presence
5. Green Building Practices

1. Limited geographic presence
2. Cyclical housing market vulnerability
3. Standard designs may lack uniqueness
4. Potential for construction delays

KB Home Complaints 33

How responsive is KB Home's customer service?

Poor 🫤
KB Home is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that KB Home has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.

KB Home RUN!

Lets start at the prequalification.The loan officer assigned doesn't respond for days. We reach out to our Site Agent, who then gets an on-call loan officer to generate our first estimated worksheets. When our loan officer gets back to us, she does the same thing, but her estimated rates are far above what the other officer gave us. We are strolling by the house one day before the slab and realize they've duped our house with the neighbor. That was eventually fixed, but an unexcusable mistake on their part. Then we realize we have a drainage easement in the backyard. I know we COULD have found this if we realized we could get the plat information. However, not everyone has bought a home before, so it would have just be courteous to have this disclosed to us before we picked out a lot. There is literally NO communication with this Finance side of this company. Even after several conference calls with us, our Realtor, and the loan officer pleading to please contact us before blinding send out requests for our information. We have to ask the questions EVERY TIME. Fast forward a few months once construction has started. Slab poured, frame up, roof up, plumbing started. but yet no sign of contact from the Construction Mgr we were told we'd be introduced to. So after ME asking our site agent for his contact information, I finally get a hold of him to discuss so many things I have questions about as well as sloppy or incorrect work that has already been done. I'm told by him we'd have a pre-drywall and pre-con mtg he'd be scheduling in the couple weeks. That was over 3 weeks ago. I think start to inquire about the closing date. The loan officer speaks out of her job duties and says she estimates it to be 6 weeks delayed, but then offered no answers. I then contact the Construction Mgr by email; no response, by text; no response, and finally calling him at 8p at night; finally a response. He has no clue and insists we are on time but that he will get back with me with answers. That was 5 days ago. I get a random email from some Title company asking me to fill out information. I don't know if this could be spam, so again I go out of my way to contact the Loan officer to make sure it is legit. It is, but do you think a heads up email from her happened? Wo we complete that. Next random email is from KBHS asking to verify our assets. Once again it's crickets from the Loan Officer. I email her asking her to explain why KB needs me to give them access to my bank accounts and how much access am I granting before I just do whatever an email tells me to. Still waiting on her to reply. NEVER AGAIN IN MY LIFE WILL I BUILD WITH KB HOMES. The ONLY person that had her stuff together was the girl at the design center. So organized and streamlined! Since we are only about halfway with completion, I'm sure I'll have an update.

KB Home Drywall/ ceiling construction

My name is Jaime Kolarek and I purchased a brand-new home in Aug 31, 2021, was my closing date. I have been having issues with a crack that goes through out the middle of my kitchen/ family room since the beginning of moving in. The issue was addressed on my 10-month inspection around August 2022 along with other repairs that needed to be done, I have been.

Verified customer The reviewer confirmed their account using Google. Learn more

KB Home the right of the siding had different color

It start back in August 17 2023 when I notify John from KB home that the joint Ion the siding need chaulking. He went to chaulking the siding and try to paint the joint. He told me he notice the color of the right siding is different from the left. He also text me many times to contact the contractor to take care of it. Now it is November 2 2023 it still not painted.I bought the house on August 25 2022.

I wonder you can take care thnis problem because the Home Association will eventually give me problem.

Desired outcome: Paint the right side of my house match the left side

Is KB Home Legit?

KB Home earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds KB Home to be a trustworthy company. Although there's a 15% resolution rate for customer complaints, which deserves attention, KB Home is known for their high standards and safety. If you're thinking about dealing with KB Home, it's wise to check how they handle complaints.

We found clear and detailed contact information for KB Home. The company provides a physical address, 3 phone numbers, and email, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Kbhome.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up KB Home and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

• While KB Home has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 33 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
• We conducted a search on social media and found several negative reviews related to KB Home. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

KB Home KB Home loans - repeated request of some documents from different people

I purchased a home in queen creek arizona in July, provided all documents requested immediately. So far I have no clue on status of lock and loan. Every 2-3 weeks someone will contact through my email and ask for same inform/doc which I already provided to Nick Donlon. I called Nick to check, no response.

Very unpleasant experience with KBHome loans. Sales and Studio tour teams are awesome.

Desired outcome: Proper response and request all at once. I feel like they are asking same info again and again for time pass, don't want to waste my time without updates and no call returns.

Verified customer The reviewer confirmed their account using Google. Learn more

KB Home Dangerous speeding in residential neighborhood adjacent to KB homes construction site by KB Homes employee

We live at the intersection of Chinook Drive and Little Deer Crossing in Austin. We have witnessed KB Homes employee, Alicia Fraser, repeatedly speeding excessively on our street leading up the the entrance of KB homes construction site on Little Deer Crossing in Austin, Texas where she works. She drives a silver SUV and her license plate number is STS1534.

KB Home Mold

My husband and I built our home and closed in Feb 2019. KB has been nothing but hell trying to cut corners hiring cheap sun contractors. Our tile is cracking, our walls aren’t even and in 2022 we started seeing mold pop up in our kitchen. All because a lousy sun contractor didn’t put an insulation seal in our attic where the exhaust from the range hood met.

KB Home Ceiling leaking in bedroom #3

I brought this home 06-13-2022 and paid $495k for it. Today the ceiling is leaking, after 7 attempts to call them. They finally called back and told me the home for pipes in the attack are under 1 year warranty. Who pays that much for a home with one year warranty on something that should be at least 15 years, even though it says 10 on your website. The dry wall on the ceiling is wet and could present a molding issue if not repaired soon.

Verified customer The reviewer confirmed their account using Google. Learn more

KB Home Home building services

If you consider buying from KB Homes, be sure to have a real estate attorney look over everything. Do not trust their sales people! This company has put us through the wringer, charged us with fees for not going with their lender even though we never signed a loan agreement with them. When I first signed up, I told them that I was using my own lender (I.

KB Home 4k earnest money refund requested

5230 Anzueto San Antonio Texas 78261 - $4000 earnest money need to be returned.

My contract was cancelled by the KB lender because my credit repair is still in progress and the status of most of the accounts (13) are still in dispute and won't be completed by the close date of 6/15/2023. KB sales and all the other involved with my home build process knew that approval was conditional upon my credit repair being completed or score being where it needed to be to close. I didn't have the money for closing costs so the KB sales rep stated that the KB lender was offering up to 15k to assist w closing costs and that only if I went thru their lender that I could get the funds to cover the costs or they could possibly re-direct funds from a 25k discount I received on my house when I reached out about a price drop in home base price on the website but was told neither option was doable unless i went thru their lender. Unfortunately, after speaking with the KB lender he said that while my file was still in the credit repair/dispute process that there was nothing they could do and once it was completed then I could come back and re-apply. I requested the return of my 4k earnest money so I can use it to pay off some of the debt associated with the credit repair or settlement payments I will need to make to help repair my credit. To this date i have not heard from my KB sales rep. I have texted repeated times as well as my realtor with no response. The whole point in me getting a house was to provide a safe home environment for my daughter and for my parents to come live with me as my mother has breast cancer and my father is stage 4 kidney failure and is on the transplant list and will need my help in care if and when he gets a new kidney. I am single mother, disabled Army veteran with my own severe health issues who needs the earnest money returned to hopefully one day be in a better position to buy a home. As of today, I still do not qualify due to my credit repair status of accounts still being in dispute even though the credit repair team is working hard to clean up my credit profile. Time is my enemy at this point as it will take time to let the repair work itself out and with closing being this month 06/15/2023. Again, KB was already aware of my situation and offered to start the build process and have me sign the contract knowing i was in credit repair and my approval was conditional upon credit score being where it needed to be at closing. I am already heartbroken. actually my daughter is the most heartbroken that the house me and my daughter designed, buried a bible in the foundation and wrote blessings/scriptures on the frames won't be our home anymore. I'm even more hurt that I feel like the way I'm being treated as a disabled veteran and woman of color who is a single mom. 4k is a lot of money. The fact that i have literally reached out many times and have been ignored has tainted the whole home buying process for me especially with KB Homes. If this is how they treat their customers or even veterans, then that speaks volumes and i would definitely never recommend this builder to anyone. Also, KB sends over cancellation documents for me to sign but on 1 page it says i get it back and the 2nd page says that i don't. So, i feel like they are trying to trick me into signing incorrect documents. Then i was overnighted a letter from regional sales manager requesting a letter from my lender which has already been emailed but also said there was a self-addressed stamped envelope included which there wasn't. So, i do feel like they are purposely trying to make it to where it looks like i am not providing what needs to be requested by the date requested. No information (phone number or email) was provided for the regional sales manager, and they said to reach out to the sales associates, but they aren't responsive either.

Desired outcome: I would please like a refund of my 4k earnest money so i can use those funds to pay off or make settlement offers for any of the accounts the credit repair team cannot resolve.